Effective Date: 4/15/2025
Scope and Acceptance
By accessing, installing, or using the managed services, remote monitoring and management (RMM) tools, security solutions, hosted cloud environments, or any associated services provided by Culligan Technology LLC (“Company,” “we,” “us,” “our”), you (“you,” “your,” “Customer”) agree to be bound by this End User License Agreement (“Agreement”).
By accepting this Agreement, you also expressly accept, without limitation, the applicable license agreements, terms of service, and end user agreements of our third-party technology partners and vendors, which are incorporated herein by reference.
If you disagree with any terms, do not install, use, or access the services, and immediately uninstall any software agents provided.
Licensed Use of Software Agents and Services
The Company provides software agents (“Agents”) that are installed on your servers, workstations, mobile devices, and other infrastructure (“Devices”) to deliver our services, including but not limited to:
- Remote Monitoring and Management (RMM)
- Security event monitoring and threat detection
- Security Software (EDR, Vulnerability Management, etc.)
- Automated maintenance, patch management, and backup services
- Hosted or managed cloud services
You are granted a limited, non-exclusive, non-transferable license to use the Agents and services solely for your internal business operations during the term of your service subscription.
Consent to Monitoring and Management
You understand and agree that the installation of our Agents authorizes the Company and its authorized partners to access, collect, monitor, and manage:
- Device health and performance
- Installed applications and software
- Security status and potential threats
- System configurations and logs
- Remote control and remediation activities
You further agree that the Company may perform administrative actions on your systems, including, but not limited to, patching, software updates, configuration changes, and remote assistance, as part of service delivery.
Third-Party Licenses and Terms
Specific components of our services incorporate software, platforms, or services owned or operated by third-party vendors (“Third-Party Providers”).
By accepting this Agreement, you also agree to be bound by the applicable terms and conditions, end user license agreements, and service terms of such Third-Party Providers, including but not limited to those listed in agreements or that can be provided upon request.
Failure to comply with Third-Party Provider terms may result in suspension or termination of your access to related services.
Ownership and Restrictions
You acknowledge that the Agents, tools, and hosted services are licensed, not sold, to you.
All intellectual property rights in the software, cloud infrastructure, and related documentation remain the exclusive property of the Company and its licensors.
You may not:
- Reverse engineer, decompile, or disassemble any part of the Agents or services
- Modify, adapt, sublicense, or distribute the software to any third party
- Circumvent security measures or monitoring functions
- Use the services to violate applicable laws, regulations, or third-party rights
Data Collection and Privacy
The Company may collect technical data and personal information during service delivery under its Privacy Policy.
You consent to such collection, processing, and storage, including transfer to third-party service providers for service delivery, analytics, and security monitoring.
Limitation of Liability
To the maximum extent permitted by law, the Company’s liability under this Agreement is limited to the amount paid by you for services during the twelve (6) months preceding the event giving rise to the claim.
The Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, loss of data, or business interruption.
Indemnification
You agree to indemnify and hold harmless the Company, its affiliates, and its Third-Party Providers from any claims, liabilities, damages, or expenses arising from your breach of this Agreement or misuse of the services.
Termination
This Agreement remains in effect until terminated by either party.
Upon termination, you must immediately cease using all Agents and services and uninstall or remove any software components installed.
General
This Agreement shall be governed by and construed under the laws of the State of Kansas, United States.
You agree to the exclusive jurisdiction of the Jackson County, Kansas courts for any disputes arising under this Agreement.
Culligan Technology LLC 